Void an invoice
Cancel a posted invoice and reverse its accounting and stock effects.
On this page
Voiding cancels a posted invoice as though it had never been booked. Use it for an invoice made in error. If the customer really did buy and you are correcting part of it, issue a credit note instead, because that leaves a visible record of the original sale.
Steps
- Open the posted invoice.
- Make sure nothing is blocking it (see below).
- Click Void and confirm "Void this invoice? This reverses its accounting and stock effects."
The status changes to Void and a Voided date is shown. The invoice's accounting entries are cancelled, the cost of goods entry is cancelled, and the quantities go back into stock for items that track inventory. The invoice stays in the list for the record.
What can block a void
| Message | What to do |
|---|---|
| "This invoice has payments of X recorded against it. Void those payments first, then void the invoice." | Void the payments in Payments, then void the invoice. |
| "This invoice has N credit note(s) against it. Void or delete it/them first, then void the invoice." | Void or delete the credit notes first. |
| "The accounting period covering YYYY-MM-DD is locked. Cannot post to it." | Ask someone with access to unlock the period in Financial Years & Periods. |
Good to know
- Only posted invoices can be voided ("Only posted invoices can be voided."). A draft is simply deleted.
- A voided invoice cannot be brought back. Create a new one.
- If your company requires approval for voids, you see "This void requires approval - a request has been submitted. It stays posted until it's approved."
- Voiding needs permission to delete in Sales.
- POS sales are invoices too. To undo one, void its payment first, then void the invoice.