Running the live queue

Call, hold, skip, serve and complete customers waiting in line, add walk-ins, and pause or close a queue.

On this page

Pick a queue
Work the line
Add a walk-in
Pause or close the queue
The table
Good to know

The Queue board (Queue) is where staff work through customers waiting in line. Anyone with the Queue View permission can see it; running it needs the Queue Edit permission. Without that, rows show View only.

Pick a queue

Use the Queue selector at the top right. The page shows the queue's status (Open, Paused or Closed) and how many are in line, for example "3 / 10 in line", with a note when the queue is at or over capacity and new people are waitlisted.

Work the line

Click Call next to call the next customer. They become Called.
If the customer is present, click Check in (if not already shown as checked in) and then Start serving.
When finished, click Complete.

Other actions on a Called customer:

Hold puts them on hold; click Recall later to call them again.
Skip moves on without serving them.
No-show records that they did not come (also available on held customers).

Cancel removes a waiting, called, held or serving customer. For customers who are waiting, called or held, Transfer to... then Go moves them to another queue.

Add a walk-in

Under Add walk-in, enter the Walk-in name and Phone (both optional) and click Add walk-in. They get the next token. Leave both empty for an unnamed walk-in.

Pause or close the queue

Pause stops the line temporarily; Resume opens it again.
Close ends the queue; Reopen brings it back.

The table

Each row shows the token number (#), the customer and phone, a status (Waiting, Called, On hold, Serving, Complete, No-show, Cancelled, Transferred), whether they are checked in, and when they joined.

Good to know

Customers can join some queues themselves through a QR code and see their position. See QR codes and online booking.
Positions and tokens are handed out one at a time, so two people never get the same number.
Queue actions are recorded in the audit log.
For clinics, the Clinic > Queue page is a separate patient queue with doctor tokens. See Run the daily queue.