Check guests in and out at the front desk
Work from today's arrivals, guests in the hostel and departures, and check a guest in or out.
The front desk page
Open Front Desk. The cards at the top show Occupancy (occupied beds and private rooms out of those in service), Arriving today, Leaving today and Guests in house. Below are three lists:
- Arriving today: Booked or Confirmed guests due today, with a Check in button.
- Leaving today: guests checked in whose departure date is today or earlier, with a Check out button.
- In the hostel: everyone checked in, each with Open folio.
Each line says where the guest is, for example "room P1" or "bed 2, dorm D1". Use New booking or Rooms & beds above the lists.
Check a guest in
- Under Arriving today, click Check in next to the guest (or open the booking and click Check in).
- A green message confirms where the guest was checked in.
You need the Hostel "Edit" permission. Check-in works only when:
- the arrival date is today or earlier, and the stay's dates have not passed;
- the booking has a room or bed;
- the room or bed is Ready, and the dorm room itself is not in Maintenance or Blocked. A Dirty or Being cleaned bed has to be cleaned first (see housekeeping);
- the room type still has a nightly rate.
Check-in marks the room or bed Occupied and opens the guest's bill with the stay priced at the cheapest mix of months, weeks and nights. A Booked reservation is confirmed automatically at check-in.
Check a guest out
- Under Leaving today, click Check out. This opens the stay.
- Review the bill, then click Check out on the stay page.
- Choose Paid into, optionally enter Cash given (optional), and click Confirm payment.
The page shows "Checked out" with the invoice number, the total, and any change to give back. The room or bed goes to housekeeping as Dirty. Details are in Bill a stay.
Good to know
- The Check out button on the stay page needs both the Hostel "Edit" permission and the Point of Sale "Create" permission.
- It is disabled if the bill has no live charges.
- For a group booking, check each guest (each bed) in and out separately.
- To let a guest stay longer or leave early, use Change dates on the stay first; the bill is re-priced.