Help / Hostel

Take and manage reservations, including group bookings

Check what is free, book a private room or dorm beds, and confirm, change or cancel the booking or the whole group.

Before you start

You need the Hostel "Edit" permission to book or change reservations; "View" lets you look. Each room type needs a nightly rate (see pricing).

Book a private room

1. Open Reservations and click New booking (the Front Desk page has the same button).
2. Set Arrival, Departure and Guests (private room), then click Check availability.
3. Each room type shows how many rooms or beds are free, its rates, and the price for the stay at the cheapest mix of nights, weeks and months. Choose a type that has free units.
4. Enter the Guest name (required), Phone, Email and Notes.
5. Leave Room on "Any free room" or pick one, then click Book followed by the type name.

Book dorm beds

Choose a dorm type in step 3. The Bed list shows free beds as "room - bed number".

• For one guest, pick a specific bed or leave "Any free bed".
• For several beds at once, leave "Any free bed" and fill Number of beds. Then type Names of the other guests (one per line). Any bed without a name is labelled with the lead guest's name and its bed number.

A booking of several beds is a group booking. The message after booking shows a group reference, and every list row shows "Group" with that reference, so the guests stay together. If fewer beds are free than you asked for, the page tells you how many are available and the booking is refused.

A booking is given a specific room or bed straight away, so the same bed can never be sold twice for the same nights.

Manage the list

Tabs: Upcoming (Booked and Confirmed), In the hostel, Past and Everything. Search finds guests by name or phone. Statuses are Booked, Confirmed, Checked in, Checked out, Cancelled and No-show. In the list:

• Confirm a Booked reservation.
• Cancel a Booked or Confirmed reservation.
• Cancel group cancels every Booked or Confirmed booking in the same group.
• Open shows the whole stay.

Change a stay

Open the booking:

• Change room (or Change bed for a dorm guest): choose a free one and click Move.
• Change dates: click Save dates. The room or bed must be free for the new dates. After check-in only the departure date can change.
• No-show: for a Confirmed booking on or after its arrival day.
• Cancel booking.

Good to know

• Each bed in a group booking is its own reservation with its own bill. You check them in and out one by one.
• Rooms and beds that are in Maintenance or Blocked are not offered.
• A stay can be at most 365 nights.
• Next: check the guest in.